In this privacy statement, references to “we”, “us”, “our”, “the Company”, and “North East Surfacing” refer to North East Surfacing Ltd.

We use information from our customers and website visitors to improve our services. We respect your privacy and take it very seriously. All data is stored securely within our online database.

What Information Do We Collect and How Do We Use It?

Information is collected only when you contact us via our contact form, email, text message, telephone, or through third-party companies where you have requested work.

The types of information we may collect include:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment and transaction data

We may also collect feedback regarding our services through feedback forms or third-party review platforms such as Google Reviews, Trustpilot and similar services. If you do not wish for your comments to be published on our website, please let us know.

We may record telephone conversations for training and quality assurance purposes. Any feedback provided helps us to develop and improve our services.

When We Collect Your Data

We collect and store data when you request:

  • A quotation for work
  • Property surveys
  • Work to be completed
  • Contractors to work on our behalf or on your behalf

All data is stored securely in our online database.

How Long Will We Keep Your Data?

We retain data according to the following categories:

Quotations not accepted
If you request a quotation, we will retain the relevant data for up to 5 years. If the quotation is not accepted within this period, the data will be deleted.

Accepted quotations
Data relating to accepted work will be retained unless the customer requests deletion. Keeping records of completed work helps both us and our customers with future service requests.

Completed work without a quotation
Records of work completed without a formal quotation (such as servicing or repairs) will be retained unless the customer requests deletion.

Cookies

Certain information, such as IP addresses, site navigation, software used, and time spent on the site, may be stored in small data files known as cookies. These cookies do not personally identify users.

This information is used internally for website traffic analysis. We also collect information such as browser type and operating system to understand how visitors access our website. This information is not linked to any personal data you provide.

Google Analytics

We use Google Analytics to analyse website usage. Google Analytics uses cookies to generate statistical information about website activity. This data is used solely to compile reports on website performance.

Google stores this information in accordance with its own privacy policy, which can be viewed at:
www.google.com/privacypolicy.html

Most web browsers allow you to block cookies entirely or selectively. Please note that blocking cookies may affect the usability of our website.

Security of Information

We use appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We do not share your personal information with third parties. While we take all reasonable steps to protect your data, we cannot be held liable for unauthorised access beyond our control, unless caused by our negligence.

How We Use Cookies to Analyse Website Traffic

When you visit our website, Google Analytics collects standard internet log information and visitor behaviour data. This information does not identify individuals, and we do not allow Google to attempt to identify visitors.

Consent

Any permissions, consents or preferences you provide to us.

Summary

This Privacy Policy outlines how we handle your personal information and forms part of this website’s Terms and Conditions. It applies solely to North East Surfacing Ltd.

We are not responsible for the privacy practices of third-party websites linked from our site. We encourage users to review the privacy policies of any external websites they visit.

Further Details

For more information about this Privacy Policy, please email us at neresinltd@outlook.com

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: neresinltd@outlook.com
Post:
Customer Services
North East Surfacing Ltd
Office 57, 70 Morley Crescent
Kelloe, Durham
DH6 4NS